Our service portfolio has been developed on the strong platform of our philosophy. We consider servicing customer needs is nothing more than transforming our philosophy into action. We provide a full range of after-sales services through our service experts, which are customised to suit present and future needs of the customers.
Our customers are the biggest asset we can have, and this asset is built through earning their loyalty through providing healthy customer experience. We strongly believe that a customer is loyal only when the offering provided to him would create an experience that surpasses the expectations. To guarantee this, we provide value creating offerings along with after-sale services.
For us “NEST Service” is as important as sales itself. We understand that after sales service is very important to not only retain the customers loyalty but also to bring back the lost customers and also it is an instrument of developing trust so that we can understand and organise the need for value creation to the customers. The nature of the services includes :
A diagnostic study of infrastructure to measure the readiness for value creation and to create a definite roadmap for future state improvements
A study for re-engineered process solutions to have an effective process study and analysis
A COMPREHENSIVE SOLUTION FOR COTTON TO FABRIC EXPERIENCE WHICH INVOLVES:
Understanding customer needs of now and future through analytical study and research
Organising things and resources for execution
Executing value creating solutions
Evaluating the product and service performance
Bring in timely improvement measures at customer place, derived through effective study and research
Developing effective improvement tools that would create non-negotiable value
Assisting to Standardize contamination control management process
Annual Maintenance Contract for consistent and enhanced product performance
Technology Upgradation for extended product performance